You can now use smartphones and tablets to access this website-portal
Please use the Patient Access Portal for communication with our office. Start by clicking the Create Account link in the Patient Access tab (Upper Right on the home page). It needs an activation code that our office can give you. After setting your account you can submit refill requests and messages, check your future appointments, and see a limited amount of information from your record. On a temporary one-time basis, you may use the New Patient Application link to send us a message. New Patient Application link should not be used repeatedly and should not be used to create a new account.
We will send a link to the cell phone and email that we have on file for you. You will not need to download any app for this. Simply click on the link that we send to you. Smartphones are preferred for better communication but a laptop or iPad may be used If no smartphone is available. Google Chrome or Firefox work better for most of our patients. Please install these browsers in advance. Also install the Google Meets and Zoom apps on your device in case there is a problem connecting to our link. If you are unable to do a televideo visit and need to come to office, the patient and a maximum of one family member can come. Everyone coming to office needs to wear a mask.
Please have a set of headphones or earbuds ready for your telemedicine visit in case the audio is not working. Please make sure you are nicely settled at home or at your work in privacy with your smartphone connected to Wi-Fi as possible. Running an errand at the time of your visit takes away from the seriousness of the work that we do together.
When the telehealth connection is poor, it can be helpful to log off and immediately log back on.
PLEASE MAKE SURE YOUR INFORMATION IS UP-TO-DATE, OR WE WILL BE UNABLE TO CONTACT YOU PROPERLY!
NEW PATIENT APPLICANTS
Step 1. Initial Review
Please go to the Patient Access tab (Upper Right on the home page) and use the New Patient Application link to submit requested information. Please fill out the form in one sitting as it does not save your information over time. Dr Rustagi will review the information to see if our small practice is likely to meet your needs. Our office manager will review the insurance network status. It can take up to 3 business days for us to respond to you. If your needs can not wait that long, or if you do not hear back from us within 3 business days, please call us at 260-484-1312 after completing the new patient application. PLEASE NOTE: We are NOT in network with UNITED Healthcare or CareSource, and we are currently not accepting new patients with Humana, Tricare, or Medicaid. We are closed Friday through Sunday, except for the second Friday and Saturday of the month.
Step 2: Signing consent and setting appointment
While your appointment may be scheduled a few weeks away, we are often able to see patients much sooner than their scheduled appointment based on a waitlist. Please let us know how much notice you need to take a sooner spot made available by someone else canceling an appointment.
Step 3: Clinical Information to prepare for appointment
Prior to your evaluation, as soon as possible, please complete the following questionnaires:
Physical symptoms review
Psychiatric symptoms review
Substance use and abuse questionnaire
History of physical illness and procedures
Development history questionnaire (only for patients under age 18)
Vanderbilt Forms (only for patients under age 18) https://www.nichq.org/sites/default/files/resource-file/NICHQ_Vanderbilt_Assessment_Scales.pdf
The more information you give us in advance, the deeper and more accurate your discussion with the doctor can be.