We treat a broad range of problems related to emotions, behavior, relationships and thought processes in persons of all ages older than 3 years.
Some examples of illnesses treated at our office are:
New patient applicants should submit detailed information through New Patient Application link under Patient Access tab. We can then determine if our office can adequately meet your needs. If you do not hear back from us within 72 hours, please call us at 260-484-1312. Once you are accepted as a potential new patient, we will give you an activation code that will allow you to access the full patient portal and complete all questionnaires in the portal before your appointment date. The more information you give us, the deeper our discussion can be during your visit. PLEASE NOTE: We are NOT in network with UNITED Healthcare and we are not accepting new patients with Humana, Tricare or Medicaid.
Current active patients can send messages through the New Patient Application link. To establish a full portal account they can request an activation code that will allow them to access the full patient portal.
How soon can we see you
Part of our schedule is set on a week by week basis while the other part is scheduled long in advance. The flexible part of our schedule is often available to new patients. Very frequently we are able to schedule new patients at a short notice based on this flexible part of our schedule. So while your new patient appointment may be scheduled far into the future, we may be able to see you much sooner than that depending on flexibility in your availability, sometimes at a week's notice and sometimes at a much shorter notice.
Prior/concurrent collateral information
Prior to scheduling your first visit, please let us know what medical records are in your possession including any past psychological testing, lab reports and physician visit records.
For minor students who have academic or behavioral problems in school, it is extremely helpful to have a narrative school behavior report and/or Vanderbilt teacher informant form completed by as many teachers as possible.
Please also give us names, addresses, phone numbers and fax numbers of your primary care doctors, specialist doctors, prior psychiatrists/psychiatric nurse practitioners and psychotherapists/counselors.
While we make every effort possible to see you at your scheduled time, it is sometimes impossible to avoid delays due to emergencies and unexpected developments in the situations of patients seen before you. We appreciate your understanding is this area.
If an appointment needs to be canceled we appreciate as much notice as possible but at least a minimum notice of 24 hours. This courtesy on your part makes it possible for us to give that time slot to another patient in need. A charge may be applied for all appointments not kept or canceled without appropriate notice. Please note that a missed appointment charge is not a professional service charge and is therefore not covered by your insurance
Most significant medical questions need face-to-face appointment. Non-urgent telephone calls that need a response from the doctor may be answered after office hours so please give us your daytime as well as evening phone numbers when you call. Dr. Rustagi may call after hours from an unlisted number, so please give telephone numbers that accept calls from unlisted numbers. Sometimes we call and there is no answer and there is no voice-mail or full voice-mail box. If your call has not been answered on the day you call, we may have called when you were away and your voice-mail box may be full. In that situation, please send us a message through our Patient Access Portal. When Dr. Rustagi is away we make coverage arrangement with local psychiatrists. Covering psychiatrist may be reached through our regular office number or after hours answering service. If there is difficulty in reaching covering psychiatrist timely, please contact your primary care physician or go to your nearest emergency room. It is always important to call 911 for emergencies.
Medication refills require two working days’ notice. A charge may be applied for medication refills made necessary because of missed appointments. Schedule 2 controlled substance refills (for example, Ritalin, Focalin, Concerta, Metadate, Adderall, Vyvanse etc.) cannot be done over weekends.
Insurance and Payment policy
We accept Medicare assignment
We participate in numerous insurance and managed care plans including some of the plans managed by the following companies:
Blue Cross and Blue Shield from several states
PHP of Northern Indiana
Three Rivers Preferred
Beacon health options
It may be helpful for you to call your insurance company in advance to check your mental health benefits which may be different from your regular health benefits. In particular, please check how much of your yearly deductible amount (what you pay out of pocket before insurance kicks in) remains to be met and what your mental health visit copay is.
We expect our patients to pay at the time of service unless prior arrangements have been made. We are happy to file your primary insurance claim for you. If a monthly account statement has to be mailed, there may be a charge for it
For your convenience, we accept Visa, MasterCard, and Discover cards. If you have serious financial hardship, call us right away. Please don't ignore your balance. Suitable payment plans can be made depending on circumstances
Our relationship with you
Occasionally strong feelings are provoked in discussing mental health issues. In particular, if a person has experienced traumatic experiences in their childhood, it can impact their relationship with treatment professionals. We are happy to help you get past these issues; so if you experience any negative emotions during your treatment process, please bring them to our attention directly so we can work with you on understanding our relationship dynamics.
Split Parents Situations
In case of a minor whose parents do not live together, we strongly encourage communication, cooperation and collaboration between parents in the child’s best interest. It is very important to not let a child’s treatment become a win-lose battle between parents. If parents can not come to a joint understanding about the child’s treatment, we may not be able to continue treating the child..