Problems we can help with
We treat a broad range of problems related to emotions, behavior, relationships and thought processes in persons of all ages older than 3 years.
A small list of examples of illnesses treated at our office are:
Psychiatric Diagnostic Evaluation
Initial visit (or a new visit after a greater than one year break in continuity of care) is used to diagnose the current clinical condition and understand the internal and external problems affecting the clinical situation. A broad treatment plan is also established at this visit. Diagnosis is expanded and refined during future visits.
Information from additional sources: Prior to scheduling your first visit, please let us know what medical records are in your possession including any past psychological testing, lab reports, hospital records and physician visit records. For minor students who have academic or behavioral problems in school and at home, it is very helpful to have a narrative home and school behavior report and/or Vanderbilt Forms (https://www.nichq.org/sites/default/files/resource-file/NICHQ_Vanderbilt_Assessment_Scales.pdf) completed by parents and as many teachers as possible.
Coordination of care: Please also give us names, addresses, phone numbers and fax numbers of your primary care doctors, specialist doctors, prior psychiatrists/psychiatric nurse practitioners and psychotherapists/counselors.
In most situations, continuing diagnostic assessment and medical treatment will take place at our office while we my refer you out for psychotherapy and counseling services.
While we make every effort possible to see you at your scheduled time, it is sometimes impossible to avoid delays due to emergencies and unexpected developments in the situations of patients seen before you. We appreciate your understanding is this area.
If an appointment needs to be canceled we appreciate as much notice as possible but at least a minimum notice of 24 hours. This courtesy on your part makes it possible for us to give that time slot to another patient in need. A charge may be applied for all appointments not kept or canceled without appropriate notice. Please note that a missed appointment charge is not a professional service charge and is therefore not covered by your insurance
Most significant medical questions need face-to-face appointment. Non-urgent telephone calls that need a response from the doctor may be answered after office hours so please give us your daytime as well as evening phone numbers when you call. Dr. Rustagi may call after hours from an unlisted number, so please give telephone numbers that accept calls from unlisted numbers. Sometimes we call and there is no answer and there is no voice-mail or full voice-mail box. If your call has not been answered on the day you call, we may have called when you were away and your voice-mail box may be full. In that situation, please send us a message through our Patient Access Portal. When Dr. Rustagi is away we make coverage arrangement with local psychiatrists. Covering psychiatrist may be reached through our regular office number or after hours answering service. If there is difficulty in reaching covering psychiatrist timely, please contact your primary care physician or go to your nearest emergency room. It is always important to call 911 for emergencies.
Prescriptions and refills
Please try to remember your medications by name and not just shape and color. Please research the prices of your medications at goodrx.com. There can be enormous price differences between pharmacies. Sometimes you may find that you can get a medication cheaper without using your insurance.
Medication refills require two working days’ notice. A charge may be applied for medication refills made necessary because of missed appointments. Schedule 2 controlled substance refills (for example, Ritalin, Focalin, Concerta, Metadate, Adderall, Vyvanse etc.) cannot be done over weekends.
Insurance and Payment policy
We accept Medicare assignment
We participate in numerous insurance and managed care plans including some of the plans managed by the following companies:
Blue Cross and Blue Shield from several states
PHP of Northern Indiana
Three Rivers Preferred
Beacon health options
It may be helpful for you to call your insurance company in advance to check your mental health benefits which may be different from your regular health benefits. In particular, please check how much of your yearly deductible amount (what you pay out of pocket before insurance kicks in) remains to be met and what your mental health visit copay is.
We expect our patients to pay at the time of service unless prior arrangements have been made. We are happy to file your primary insurance claim for you. If a monthly account statement has to be mailed, there may be a charge for it
For your convenience, we accept Visa, MasterCard, and Discover cards. If you have serious financial hardship, call us right away. Please don't ignore your balance. Suitable payment plans can be made depending on circumstances
Our relationship with you
Occasionally strong feelings are provoked in discussing mental health issues. In particular, if a person has experienced traumatic experiences in their childhood, it can impact their relationship with doctors and therapists. We are happy to help you get past these issues; so if you experience any negative emotions during your treatment process, please bring them to our attention directly so we can work with you on understanding our relationship dynamics.
Split Parents Situations
In case of a minor whose parents do not live together, we strongly encourage communication, cooperation and collaboration between parents in the child’s best interest. It is very important to not let a child’s treatment become a win-lose battle between parents. If parents can not come to a joint understanding about the child’s treatment, we may not be able to continue treating the child..